About us

About us

Rachel Ratcliffe

Rachel started her trauma work at Thames Valley Police as a Police Enquiry Centre Officer. As a civilian officer, she took calls from members of the public, agencies, other police forces, and other police personnel.

Her main role was answering and managing 999 calls and getting the relevant help to those in need. She worked a huge variety of cases, including but not limited to; neighbour disturbances and disputes, animal violence, missing people, domestic violence, assault, rape, burglary, armed robbery, murder, terrorism, and major crime incidents. After surviving her own battle with cancer, she is now dedicated to making meaning from her trauma and providing a supportive environment to enable others to stabilise and grow.

As an experienced HR Director, Rachel manages all things people related. She is a qualified Counsellor, qualified Clinical Supervisor, ASIST trained, and Certified Clinical Trauma Professional (CCTP.)

Michelle Brown

Michelle has decades of business management experience and excels in supporting clients in severe crisis. She is an experienced wellbeing worker and Lead Crisis Manager at an external mental health agency.

After decades of creating, managing, and expanding her beauty therapy business, Michelle recognised there is no better feeling than supporting a person to regain their self-acceptance and pride. Michelle moved into the field of mental health with a new focus and pride in supporting others in their darkest moments. She is passionate about helping people be themselves and having the confidence to be proud of who they are.

As an experienced PR Director and Crisis Lead, Michelle has a strong background in social care, CBT informed work and ASIST training. As a qualified counsellor, Michelle finds meaning in her own trauma by supporting others.

About us